Helpdesk

Support and knowledge-base functionality, independent of every other domain.

What it owns

• Tickets — a support ticket lifecycle for handling customer or internal requests.
• Knowledge base — FAQ-style articles with a status lifecycle and ratings.

No dedicated admin screen yet

Helpdesk is reachable over the API and the deep-ops console today; it doesn’t have a purpose-built section in the Next.js staff admin the way Catalog, Commerce or CRM do. If your purchase includes Helpdesk, ask support how your team accesses it.

API

/api/helpdesk/.

Related: Kanban · CRM.