Manual (phone) orders
A lot of independent commerce happens over the phone and in DMs. The manual-order desk (Orders → New manual order) lets your team take that order without leaving the admin — same catalog, same stock, same pricing, same courier flow as a storefront order.
It’s built for one situation: the customer is on the line right now. Everything on the screen is arranged to get the order down before they hang up.
Taking an order
Section titled “Taking an order”1. The customer
Section titled “1. The customer”Search by name or phone. If they’ve bought before, pick them and you’ll see their order count — useful context when they’re haggling.
If they’re new, type the name and create them inline: a name and a phone number is enough. No separate “add customer” trip.
Once they’re picked you get Call and WhatsApp buttons straight to their number.
Source — record how they reached you: Phone, WhatsApp, Instagram or Walk-in. It’s one click, and it’s the only way you’ll ever know which channel is actually worth your time.
2. The items
Section titled “2. The items”Pick the product, then the variant. The variant list shows live stock — a sold-out variant can’t be added, so you don’t promise something you can’t ship.
Each line has a quantity stepper and shows unit price and line total. Low stock is called out on the line, so you can warn the customer while they’re still listening.
Pairs with this cart — as you add items, the rail may suggest a product that people who bought this actually bought too, with the real percentage. It’s a genuine co-purchase signal from your own order history. One click adds it.
3. Delivery & payment
Section titled “3. Delivery & payment”Pick division → district → area, then the street address. The delivery fee is worked out from that address (inside Dhaka vs outside) using the rates you set in Delivery zones & fees.
Choose Cash on delivery or Prepaid. For COD, the summary shows exactly what the courier must collect.
4. Discount
Section titled “4. Discount”Type the code and hit Apply. The code is checked on the server against the real rules — minimum order, active window, usage limit. A staff member can’t talk an expired code into working, and the discount that lands on the order is the one your rules actually allow.
5. Place it
Section titled “5. Place it”Place order shows the total on the button — so the last thing you see before committing is the number you just read out to the customer.
Drafts — for when the call drops
Section titled “Drafts — for when the call drops”Hit Save draft and the order is saved, and you stay on the form. Keep editing; every save updates that same draft instead of piling up new ones. When you’re ready, Place order turns that draft into the real thing.
A draft holds no stock and consumes no discount usage — nothing is committed until you place it.
Keyboard shortcuts
Section titled “Keyboard shortcuts”The desk is meant to be driven without the mouse:
| Key | Does |
|---|---|
| / | Jump to the product picker |
| Shift + C | Jump to customer search |
| Cmd/Ctrl + Enter | Place the order from anywhere on the page |
COD guardrails apply here too
Section titled “COD guardrails apply here too”A manual COD order obeys exactly the same guardrails as a storefront one. If it’s over your COD value limit, or the customer’s phone-risk score is at or above your threshold, it is held for review — even though your own staff took it.
That’s deliberate: the risk is the same regardless of who typed it in.
See COD & fraud review.
Who can do this
Section titled “Who can do this”Creating a manual order is its own permission, separate from refunding or cancelling — so your order desk can take orders all day without being able to move money. See Users & roles.
Related: Orders & fulfillment · Customers · COD & fraud review · Discounts & merchandising.