Customers

Open Commerce → Customers. This is everyone who has bought (or been created at the manual-order desk) — not a separate CRM book.

The list

Search by name or phone. Filter for VIP, wishlist waiters, and other segments when you need a short list. From here you can:

Add customer — name and phone are enough; email is optional.
Send SMS (single or bulk) when an SMS provider is configured — outcomes are reported honestly (partial failures are not celebrated as success).
Block COD / Unblock COD for customers who keep refusing parcels.
Export CSV.

The customer record

Open a row. The header shows order count, spend, location, account status, and a COD reliability badge (refusals here and elsewhere, plus whether COD is blocked and why).

One-tap Call, WhatsApp, and Email sit next to the name — same pattern as the manual-order desk.

Useful panels on the page:

Panel	What it’s for
Orders	Prior orders with status and payment method — jump straight into fulfillment.
Addresses	Saved delivery addresses.
Wishlist	What they’re waiting on (including 1-of-1 pieces still available).
Staff note	Internal context for the next person who picks up the phone.
Contact log	Log calls / messages so the trail isn’t trapped in one person’s chat history.

Taking an order for them

When they’re on the line, go to Manual (phone) orders and search them by name or phone — you don’t re-type the profile. Their order count shows up there too, which helps when they’re haggling.