Orders & fulfillment

Work orders from placed to delivered in the staff admin app: review, confirm, pack, hand off to a courier, and track status through to delivery.

Documentation in progress

The full fulfillment guide is being written. This page will cover the order lifecycle and courier hand-off with screenshots.

What this page will cover

• The order lifecycle and statuses.
• Confirming, packing and shipping an order.
• Courier hand-off (create consignment, print label, track status).
• Cancellations, returns and refunds.

Related: Manual (phone) orders · COD & fraud review · Courier providers.